We Know How theSystem Really Works

For 20 years, I helped insurance companies underpay injured people.

Not because I was corrupt.

Because that was the job.

I designed the claims systems. Built to pressure settlements before claimants understood what they were owed.

When you’re inside that machine long enough, you stop seeing people. You see files. You see exposure.

But this isn’t about insurance people. Many of the smartest professionals I know work in insurance. Adjusters are overwhelmed. Many handle hundreds of claims at once. The system pushes them to move files quickly while scrutinizing them for “overpaying.”

It’s the system that is broken — not the people.

Here’s what some don’t know.

Twenty years ago, fewer than 25% of injured people hired attorneys before settling. Today it’s over 60% — and some carriers approaching 100%.

That’s not greed. That’s people learning what they’re up against.

When I started Precedent, I thought I could improve the process.

Build a digital bridge between attorneys and carriers. Replace faxes and mailed documents with structured data both sides could use. It worked for property damage — cars get fixed faster, everyone wins.

I had the largest personal injury law firm in America ready to go across that bridge.

Then I brought it to carriers.

Insurance companies don’t want the bridge.

Bridges create transparency. Transparency changes leverage.

The slow, analog, obscure process isn’t a bug. It’s a feature.

So we stopped trying to fix it.